Customer Care Representative - (South Bend) in South Bend, Indiana For Sale

Customer Care Representative Advanced Imaging Solutions Company is a local provider of the most comprehensive suite of Office Technology Products and Services in Northern Indiana and Southwest Michigan. We are in search of a skilled individual with solid professional experience to become a part of our growth and expansion. We have a combined total of over 100 employees, As a member of our Customer Care team, you will enhance the Service Department's effectiveness by acting as a liason between Customers and assisting Advanced Imaging Solutions to improve team effectiveness and team culture. Assisting with all aspects of Customer Care, which includes but is not limited to; service requests, orders, complaints and other queries both internal and external Use phone and computer to send Service Field Technicians to service locations Compile reports relating to Customer Care or Service data Maintain Customer records by updating equipment information and/or informing appropriate personnel of pertinent changes Follow up to ensure resolution of Customer issues Contributes to the team effort by accomplishing related results as needed Customer Care Representative MS Word, Excel, Outlook, Data Entry, Data Base Records Management (E-Automate a plus) Positive/Motivating personality. Strong work ethic Excellent analytical, written and verbal communication skills with proven ability to communicate with co-workers, management, outside vendors and customers. Ability to organize and prioritize work. Ability to work in a team environment; be flexible and adaptable. Strong creative and critical thinking skills. Dependable and willing to work extra hours if needed. Call Center Service Operations/Multi-Line phone skils
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